The ITIL Strategy stage is the birthplace of any IT service. The customer simply wants a specific outcome from your service without any undeserved costs or risks to themselves.

During the ITIL Service Strategy stage, we get bogged down by meeting business objectives and risk neglecting the customer and their needs. Too often do we forget the fundamental definition of what a service is. In doing so, customers should not bear any responsibility for specific costs and risks. Service is a means of delivering VALUE to customers by facilitating or promoting outcomes that customers want to achieve. Perhaps before explaining the ITIL Service Strategy, we should start with the official description of the “Service” from the ITIL training library perspective. ITIL Service Strategy: Give customers value not costs and risks Also, give you some real life examples for ITIL Service Strategy. What is ITIL Service Strategy? How can customer satisfaction be achieved in ITIL Service Strategy phase? How is customer value ensured in the following stages after the ITIL Service Strategy? We are going into details about ITIL Service Strategy in this blog article. Based on the business requirements, objectives and vision of the organization, IT strategies are developed during the ITIL Service Strategy stage and then these strategies are designed, developed, tested and implemented in later stages of the ITIL Service Lifecycle. ITIL Service Strategy ensures the main link between the business vision, strategy, and the IT strategy. ITIL foundation training teaches us that the ITIL Service strategy is the first stage of the ITIL Service Lifecycle.

Itil service strategy template